Frequently Asked Questions
Everything you need to know about your Thomson Carter beauty journey.
What is the typical shipping timeframe for my order?
We process all orders within 24-48 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.