Returns & Exchanges
At Thomson Carter, we want you to be completely enamored with your beauty purchase, which is why we offer a 30-day window for returns on all unused and unopened products. Our commitment to luxury quality ensures that if your selection isn't the perfect fit, we will facilitate a seamless exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Carefully place the items in their original, unopened packaging to ensure they remain protected during transit.
Affix the Label
Download and print your prepaid shipping label, then secure it firmly to the outside of your return parcel.
Receive Your Refund
Once our quality team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing